Privacy is part of the learning environment, not an afterthought.
Last updated: April 18, 2026. This policy explains how XMgroup handles data related to support requests, product access, and app usage in a simulation-focused crypto learning product.
Minimal scope
We collect only the information needed to operate the app and answer support requests.
No real-money trades
XMgroup does not process brokerage orders or custodial account activity.
Clear rights
You can request privacy help, clarification, or deletion review through our support channels.
1. Information we collect
- Contact information you submit when requesting access or support, such as your name, email address, subject, and message.
- Files you choose to send to support, such as screenshots or logs.
- Operational app data needed to maintain watchlists, simulated trades, and review features where applicable.
2. How we use information
- Provide support, review bug reports, and respond to legal or privacy questions.
- Operate app features related to market tracking, paper trading, and post-trade review.
- Maintain service reliability, investigate abuse, and improve the educational workflow.
3. Storage and retention
- Support messages and attached files may be retained as long as reasonably necessary to resolve an issue, satisfy legal obligations, or prevent abuse.
- Operational data may be retained according to the needs of app performance, debugging, and user-requested continuity.
4. Data sharing
- We do not sell personal information.
- We may share information with service providers that help us operate support, hosting, analytics, or security functions, subject to appropriate safeguards.
- We may disclose information when required by law or to protect rights, safety, or service integrity.
5. Your choices and rights
- You may contact [email protected] to request access, correction, or deletion review where applicable.
- You may choose not to provide optional support attachments, although doing so may limit troubleshooting efficiency.
6. Security and responsibility
- We use reasonable administrative and technical measures to protect data, but no system can guarantee absolute security.
- You remain responsible for protecting your devices, credentials, and any information you choose to share with support.
7. Contact us
For privacy-specific questions, contact [email protected]. General support requests may be sent to [email protected].